DroneSense, the leading platform for managing unmanned aircraft in public safety organizations, understands that police and other first responders must have drones ready and prepared to transmit important information at any time.
FREMONT, CA: DroneSense, a comprehensive software platform that empowers organizations to build, manage, and scale unmanned aircraft systems, has declared an industry first: a 24/7 live support line to help customers and a service level agreement (SLA) that defines expectations for interruption-free service.
"No competitor we know offers this combination of a 24/7 support line ready to help our clients at any time, day or night, and a service level agreement that offers credit if our service is not available when they need it," stated Chris Eyhorn, CEO of DroneSense.
DroneSense, the leading platform for managing unmanned aircraft in public safety organizations, understands that police and other first responders must have drones ready and prepared to transmit important information at any time. According to Eyhorn, this is one of the reasons why the company's new support line will be staffed 24 hours a day, seven days a week.
The service-level agreement is just another way for DroneSense to reassure consumers of its field-tested dependability. Customers are entitled to service credits if the DroneSense platform's monthly uptime percentage falls below the guaranteed service level and is not due to scheduled maintenance, according to the conditions of the agreement.
DroneSense thinks that a service-level agreement is an essential component of any customer relationship and that it provides DroneSense with a competitive edge by establishing trust, expectations of the highest level of service, and established resolutions if necessary.