Richard Ortega, Commercial Director - EMEA
A systemwide outage is every airline’s nightmare, as it can bring their operation to a standstill and leave them with no means to check in passengers or dispatch flights. The underlying cause of system failures may vary, but the outcome remains the same: grounded planes, stranded passengers, and news articles asking questions on how it could have been prevented and what the airlines’ IT teams could have done differently to minimize the impact on customers and front-line employees.
It’s easy to play the blame game and shrug off responsibility, but let’s face it, system failures are inevitable and will happen again. Airline IT fragility remains due to aging technologies and poor communication between software. It should be nipped in the bud, and that’s precisely what Kiu System Solutions aims to do.
Kiu’s biggest strength is its ‘one-stop shop’ approach that eliminates the need for airlines to coordinate with multiple IT vendors and software providers. Besides bringing greater levels of compatibility between the system components, it also aids airlines in cost-cutting and increasing revenue, which translates to better system performance and customer experience. Having multiple airline IT solutions under one wing also aids airlines in staying on top of technology trends and implementing innovation with minimal change management.
“We offer an integrated suite of solutions to airlines that include Passenger Service Systems (PSS), Departure Control Systems (DCS), Global Distribution Systems (GDS), and e-commerce, all in compliance.
with the International Air Transport Association (IATA). We are also the only cloud-based airline solution provider with its own GDS, which helps distribute your PSS content through travel agencies at minimum cost while increasing your sales due to a greater presence in the market,” says Richard Ortega, Commercial Director EMEA of Kiu System Solutions.
Innovation is a big part of Kiu’s DNA. The company is always looking to translate new technology trends into simplified business solutions that improve efficiency, competitiveness, and profitability in the market. One of its latest developments is distributing airline content using blockchain technology. Kiu is the first PSS to use said technology and accept cryptocurrency.
These innovations, however, don’t mean that Kiu is constantly revamping its systems, exposing airlines to unfamiliar user environments. It finds a way to integrate new technologies with legacy systems harmoniously. For instance, Kiu’s web-based solution architecture includes market-leading traditional GDS like Sabre, Amadeus, and Travelport, giving the flexibility of a web-based system and the ecosystem of the legacy system, a win-win for all.
One of its latest developments is distributing airline content using blockchain technology. Kiu is the first PSS to use said technology and accept cryptocurrency
Another strong suit of Kiu’s offering is its business intelligence platform that lets airlines make the right management decisions with online information in any criteria, be it flight details, flight routes, load factor, or sales distribution channel. The BI platform is updated every 15 minutes with statistical and managerial information, and it can be accessed via desktop, tablet, and smartphone dashboards to take necessary action in due time.
Driven by these competencies, Kiu has established a strong presence with a travel agency network that is trusted by more than 75 airlines in Latin America, Africa, Asia, and Europe. Kiu caters to the needs of legacy carriers, Strategic Event Coordinators (SEC), and charge operators alike. Some airlines also choose Kiu because of its strong revenue accounting tool.
Airlines will need solutions like Kiu to boost their business with different commercial models while making digital transformation easier. Kiu aims to serve airlines with empathy, responsibility, passion, and resilience, helping them thrive in the digital era.