At Frontier Airlines we provide our customers with low fares to attractive destinations. But that is only part of our job. Our customers expect reliable operations and friendly service along with those great fares.
The IT department has been working over the past year to put technology in the hands of our Team Frontier members and customers to simplify the travel experience and reduce the stress of travel. For example, we now have a system that automatically alerts passengers of delays. The application is integrated with the passenger reservation system. When a flight is delayed over 30 minutes, an email or text is sent to customers notifying them of the status of their flight. The contact information is collected from the customer at the time of booking or check-in where preferences can be selected. The idea is to give customers current information so they can manage their time best. While no one likes flight delays, the sooner the information is passed along the better. We don’t want customers rushing to the airport only to arrive in frustration after finding out they could have taken more time or waited at home.