At Frontier Airlines we offer our customers with low fares to attractive destinations. But that's only a part of our job. Our customers expect reliable operations and friendly service alongside those great fares.
The IT department has been working over the past year to place technology within the hands of our Team Frontier members and customers to simplify the travel experience and reduce the strain of travel. For instance, we now have a system that automatically alerts passengers of delays. The appliance is integrated with the passenger reservation system. When a flight is delayed over a half-hour, an email or text is shipped to customers notifying them of the status of their flight. The contact information is collected from the customer at the time of booking or check-in where preferences are often selected. The thought is to offer customers current information so that they can manage their time best. While nobody likes flight delays, earlier knowledge is passed along the higher. We don’t want customers rushing to the airport only to arrive in frustration after checking out they might have taken longer or waited for the reception.