Using IT to Ease the Travel Experience

Using IT to Ease the Travel Experience

At Frontier Airlines we offer our customers with low fares to attractive destinations. But that's only a part of our job. Our customers expect reliable operations and friendly service alongside those great fares.

The IT department has been working over the past year to place technology within the hands of our Team Frontier members and customers to simplify the travel experience and reduce the strain of travel. For instance, we now have a system that automatically alerts passengers of delays. The appliance is integrated with the passenger reservation system. When a flight is delayed over a half-hour, an email or text is shipped to customers notifying them of the status of their flight. The contact information is collected from the customer at the time of booking or check-in where preferences are often selected. The thought is to offer customers current information so that they can manage their time best. While nobody likes flight delays, earlier knowledge is passed along the higher. We don’t want customers rushing to the airport only to arrive in frustration after checking out they might have taken longer or waited for the reception.

We still experiment with the newest technology to make sure we offer our customers with Low Fares Done Right

Another area of focus is on self-service. Most of the people want to maneuver through the airport as quickly and seamlessly as possible. We recently launched a mobile app that will be wont to book and manage travel and offer an electronic boarding card.

Most of the people are carrying high-powered technology in their pockets, and that we are taking advantage of it.

For those customers wanting to make a stop at the ticket counter, we are within the process of replacing all of our kiosks terminals. These new devices will allow customers to check-in, make changes to their itineraries, and, eventually, print their bag tags. A fast stop to drop their bags at the ticket counter is going to be all that's needed to get on their way. Already in airports where we’ve added the new booths, we’ve seen deal times by agents improve by 60 percent. By allowing our customers more control over their check-in processes, our Team Frontier members can help customers who may need special requests or need additional assistance.

We’ve also empowered our customer service agents at the airports with Bag Drop Scanners that allow them to scan a passenger’s boarding card to get a bag tag. This has resulted during a 50 percent improvement in bag drop transactions. Previously, customer service agents had to use keystrokes to get a bag tag.

Our pilots and flight attendants all have tablets that replace the charts and manuals they need to be carrying for years. The devices are multi-use and may be used for everything from flight navigation to selling drinks and snacks.

These are just a couple of samples of how we’re using technology to form the travel experience easier for our customers. We still experiment with the newest technology to make sure we offer our customers with Low Fares Done Right.

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