Andy Fitzgerald, EVP
Starting as a two-person, family business 16 years ago, ACF Associates has come a long way in its journey to become a leading consulting firm for Canada’s aerospace and defense industry. ACF Associates remains an independent company, specializing in providing quality program and product support solutions to the government and civilian industry in aerospace maintenance and performance-based operations.
“We are a small and medium sized business providing tailored performance management solutions for complex programs to a number of prominent aerospace organizations and the Government of Canada,” says Andy Fitzgerald, EVP of ACF Associates.
Leveraging data-driven solutions, ACF Associates helps their clients bring about exponential change in the way they process and use information to drive Organizational and Program performance. Their suite of services includes performance management, in-service support programs, data analytics, project management, and proposal development.
With credible data and analytics, ACF Associates’ Integrated Performance-Based Management Systems allow organizations to align their strategies and actions to achieve successful organizational and contract outcomes.
Program managers and leadership are provided with contextualized data so they can clearly, easily, and confidently see how their program is performing against their goals. Program areas are triaged based on impact of over and underperformance, and they’re highlighted immediately for investigation and action before they cause more delays, inefficiencies, and fiscal losses.
Fitzgerald says, “Every contract requires a bespoke technical solution, and we look at the solution in three different ways — there is a performance crunch, a time crunch, and a cost crunch.
They need to perform right away. They can’t wait for weeks or months to identify that they are underperforming, and then take steps to recover.”
To deliver their solutions, ACF Associates builds a performance model by employing a unique methodology, and overlays it with automated data collection, root cause analysis, and a cost model. It also offers a dashboard style view across the entire program, giving management access to real-time, actionable data and insights into what’s happening with their processes. By the time management discovers a problem in the process, they already know where the problem is and can take immediate action to mitigate it.
Using this framework, customers can enhance the delivery of services to the defense industry and better manage their programs while being able to recalibrate performance with continuous improvement initiatives.
This adds significant value for clients in the aerospace industry who have to align their capabilities with new defense contracting requirements of the Canadian government. The government now requires large, in-service support contractors to report and achieve very detailed performance targets. Non-compliance would mean losing contract extensions and/or being subject to financial remedies.
To succeed in this Performance Framework construct with the Department of National Defense, companies need to understand how their processes contribute to performance, identify issues quickly, and execute solutions optimally, quickly, and cost-efficiently.
We are a small and medium sized business providing tailored performance management solutions for complex programs to a number of prominent aerospace organizations and the Government of Canada
In one instance, ACF Associates’ services were solicited by a leading Canadian company that was recently competing for an in-service support contract. Recommended by one of their existing clients, ACF came to the assistance of the new customer and helped them win the contract. They also provided the client with pivotal program and performance management services once the contract was awarded, enabling them to successfully align their offerings to meet Canada’s stringent and very detailed performance requirements.
Backed by a highly talented and flexible team committed to delivering affordable and high-value-added services, ACF Associates creates unique offerings that help clients bring efficiency levels above standards.
For ACF Associates, success boils down to one key factor– their client’s success. Implementing innovations, the company works with customers to become long-term, high-value-added partners in their success. Most of their clients have forged long-term partnerships with ACF Associates, which is a testament to the value of their services.
Recently acquired by the Loomex Group, ACF Associates’ reach and capabilities are further strengthening in serving the Canadian defense and aerospace industry.