By combining IoT with other innovations such as robotics, artificial intelligence (AI), virtual reality (VR), cloud computing, and data analytics, airlines and airports would increase the efficiency of their services.
Fremont, CA: Technology is rapidly evolving in today's fast-paced, digital world, making it important for companies to adapt to remain competitive. The need to keep up with new technologies is felt across sectors, including the airline industry. Any tech adoption is often driven by a substantial increase in sales, streamlined processes, and a visibly improved customer experience. Passenger engagement during the journey lifecycle has become a focus in the airline industry and a way to win customer loyalty and revenue. By modernizing their processes and systems, new technologies such as the Internet of Things (IoT) are allowing airlines to meet customer expectations.
IoT distinguishes itself by connecting an extensive network of computers to the Internet and allowing them to remain linked to the outside world. It's limitless, needs a lot of creativity, and isn't limited to any number of items or devices. IoT is unrivaled in its ability to bring together technology, systems, people, and culture to create a seamless air travel experience.
The IoT provides limitless opportunities to increase airline operational performance and provide travelers with customized services. It can drastically alter airline business models. Wearables, monitoring systems, and virtual steamers, for example, are enablers in streamlining the customer's journey from the moment they arrive at the airport until the flight departs. The crew can better listen to their customers by having access to in-flight insights through mobile devices. Not only does social media allow aircraft to communicate in real-time, but it also allows passengers to monitor their feelings and sentiments about the services they received during their journey.
The use of IoT will re-create a new orbit for the airline industry's entire digital transformation phase. By combining IoT with other innovations such as robotics, artificial intelligence (AI), virtual reality (VR), cloud computing, and data analytics, airlines and airports would increase the efficiency of their services.