Transforming an IT Ecosystem at 30 Thousand Feet

Transforming an IT Ecosystem at 30 Thousand Feet

Security lines, weather delays, maintenance, turbulence are all travel experiences that raise frustrated, anxious feelings. Because of the CIO of an airline, those headaches can multiply quickly when your customers are counting on your department by the millisecond – 24 hours each day 7 days every week. There’s literally no relief. Couple those emotions with one among the foremost complex, highly regulated industries within the world and you’re sure to identify a number of the foremost dynamic and robust technology challenges of our times.

The Challenge

Air travel is changing. Because the on-demand economy grows with technology, travelers are getting savvier than ever before. The expectation for a hassle-free, end-to-end travel experience, from the start of the trip planning process to the time a passenger collects their bags – and each step in between - reflects the shifting cultural change and private reliance upon IT as an important service. While innovation paved the way for Spirit to bring the ultra-low-cost model to the U.S., it's also created a rapid climb and a fantastic demand for an IT ecosystem liable for maintaining the whole customer experience.

Spirit’s primary goal is to supply a rock bottom price for aviation. Safety is usually first though and that we have the fittest fleet within the U.S. it's our mission and a responsibility every team member takes very seriously. on average, we save customers about 30 percent on total price compared to other airlines consistent with DOT statistics; a type that needs agility and adaptability in every department. we attempt to chop costs and operate efficiently while offering a high level of service. For the IT team, this needs a willingness to expand skill sets and a desire to spot creative solutions to complex situations.

Tactics Migrate to cloud infrastructure

By leveraging hyper-converged and heavily virtualized infrastructure with public and personal cloud capabilities alongside content distribution networks, Spirit is in a position to remain agile and identify unique business opportunities. This structure gives our innovators the chance to undertake new things, like changing direction or accelerating processes, because of the needs of the organization shifts. 

Spirit’s infrastructure incorporates the technologies of Nutanix, VMWare, and Citrix to supply maximum output and efficiencies while minimizing the datacenter footprint and power needs. We have the power to spin up additional resources on demand and break them down once not needed. Our network layer further builds on this strategy with the adoption of Cisco’s Nexus line of networking gear, Overlay Transport Virtualization (OTV) and Application Centric Infrastructure.

We are making major improvements to our website and mobile platforms while building a digital platform  to help improve operational integrity

This gives us the power to increase our on-site network into our datacenter and increase security via micro-segmentation. Our utilization of the cloud leverages Elastic Compute Cloud (EC2) and Auto Scaling Groups from Amazon Web Services (AWS) to supply maximum web presence at a minimal cost.

Implement Innovative Security Solutions

Utilizing innovative next-generation solutions is critical to stay up with constantly changing and growing security threats. Protection against sophisticated attacks and advanced persistent threats is the key to lowering the danger of downtime and data theft. Such solutions provide a sustainable thanks to reducing risk, minimize incident volume and reaction time, and lower overhead and operational costs.

The solutions we've implemented offer the power to stop large scale Distributed Denial-of-Service (DDoS) and web application attacks without reducing performance, provide threat intelligence for handling the newest threats, and grant the expertise to adapt to shifting tactics and attack vectors. This specializes in implementing end to finish security enables our team members, customers, and partners to work freely and securely which ultimately improves our security posture while lowering our overall security risks.

Focus on customer needs

Technology touches every part of a Spirit customer’s journey. This elevates the responsibility of the IT department, putting each aspect of a team member’s job on display, both publicly and internally. Fully understanding the importance of customer satisfaction, Spirit is investing within the way forward for its long-term IT infrastructure. We all know that by that specialize in a proper digital strategy for the longer term, we’ll set a foundation that will meet the commitment we’ve promised our customers.

Expand team knowledge

As varying challenges arise and therefore the company grows into new territory, Spirit recognizes the importance of building a collaborative work environment that fosters innovation. whilst technologists, we realize the importance of internal metrics to demonstrate our team’s value through clear measurable results to the corporate . to realize this goal, team members must adapt beyond the standard IT role, factoring in customer service, marketing or maybe inflight experience into the results of technology-focused programs. As a pacesetter, this is often one among the ways we are driving change across the organization and establishing ourselves as true partners.

The Results

Our company has redefined the way people fly by empowering an entirely new population of air travelers. From grandmothers flying to ascertain their grandchildren for the primary time to school students trying to find a spontaneous getaway, our ultra-low fares can create memories for a lifetime. My team is successful, driven, and committed to providing a seamless experience for our customers because each folk approaches every project with a mission to deliver “Less Money, More Go.” We live this brand promise because we actually are friends flying friends.

Spirit is committed to utilizing technology to reinforce the customer experience and protect their privacy. Through creativity and collaboration, we are intersecting data with the intellectual capital to form better decisions. We are the inspiration of the fastest-growing, most profitable airline within the country.

After all, it's the technology that permits Spirit to vary from the remainder. We deliver something the customer has never experienced in air travel: choice. Adding this on-demand level of service requires advanced technical support and foundation. Once you think every passenger should have the facility to select and choose only what they need, you'll reach for the clouds and fancy the sky.

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